Shipping policy

1. All Sales Are Strictly Final (No Returns, Refunds, or Exchanges)

Every item sold on this store is custom-made to order, tailored to the specific size, finish, and specifications selected by the Buyer.

  • No Returns or Exchanges: Because each item is custom-fabricated, we do not accept returns, exchanges, or swaps under any circumstances, including but not limited to buyer’s remorse, sizing errors made by the Buyer, or change of mind.

  • No Cancellations: Once an order is placed and payment is processed, production begins immediately. Orders cannot be canceled, altered, or refunded after submission.

2. Customs, Import Duties, and VAT

For all international shipments, the Buyer is the importer of record and is solely responsible for ensuring the import complies with local laws and for paying all associated fees.

  • Buyer’s Financial Responsibility: Any and all customs duties, import taxes, Value Added Tax (VAT), brokerage fees, or administrative fees levied by the destination country are the sole responsibility of the Buyer. These are not included in the purchase price or shipping costs.

  • Refusal to Pay Duties: If a package is rejected, abandoned, or returned to us because the Buyer refuses or fails to pay import duties, VAT, or local taxes, no refund will be issued.

  • Return Charges: Any fees, return shipping costs, or penalties levied on us by the carrier due to the Buyer's refusal to pay customs will be billed to the Buyer, or deducted from any potential store credit (issued solely at our absolute discretion).

3. Uncollected, Refused, or Return-to-Sender Packages

Buyers are responsible for tracking their shipments and ensuring they are present to receive them or collect them from local postal facilities.

  • No Refunds for Delivery Failures: We will not issue refunds, replacements, or store credit if a package is returned to us because:

    • The shipping address provided by the Buyer at checkout was incorrect, incomplete, or invalid.

    • The Buyer failed to collect the package from a local post office or holding facility within the carrier's designated timeframe.

    • The delivery was refused by the recipient.

  • Reshipping Fees: If a package is returned to us due to any of the above reasons and the Buyer wishes to have it resent, the Buyer must pay a new shipping and handling fee before we dispatch the package a second time. If the Buyer chooses not to pay the reshipping fee, the order will be considered abandoned, and no refund will be issued.